I was at the inauguration of Cavite State University’s (CvSU) Service Management Program (SMP) Computer Lab, the first of its kind in the country, last Oct. 15. The lab’s 25 computers are part of the ICT Preparation budget for the Commission on Higher Education’s IT BPM Growth Area Project currently being implemented by the IT & Business Process Association of the Philippines (Ibpap) for 17 SUCs (state universities and colleges) nationwide.
The SMP itself has a number of notable components and the SMP Lab is one of them. But the most important one is the 21-unit specialization track prescribed by CHEd CMOs 6 and 34 series 2012, for business administration and information technology students who would like to improve and enhance their suitability for careers in the Information Technology & Business Process Management (IT BPM) industry. The SMP specialization track does this through four electives, namely Service Culture, Systems Thinking, Business Communications and BPO Fundamentals (101 & 102), capped by a 600-hour internship stint at an IT BPM company.