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Phl IT, BPO sector robust

The Philippine IT and Business Process Management (IT-BPM) industry has grown significantly in the past two decades as one of the biggest economic drivers of the country and one of the major sources of foreign exchange, alongside OFW remittances and tourism receipts.

[Read more in the Daily Tribune]

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Outsourcing Industry on Track to Set Single-Year Record for Contract Volume, ISG Momentum Report Finds

Enterprises seeking specialized support to rapidly introduce automation and artificial intelligence into their operations are driving record-setting levels of outsourcing activity in 2019, according to new market research from Information Services Group, a leading global technology research and advisory firm.

[Read more in Martech Series]

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Accenture spends $1B in training every year

Accenture is spending $1 billion in re-training training its employees every year as the company sees its customers are increasingly demanding newer technology-led services.

The tech services major said it has trained nearly 80% of its technology services employees in technologies such as data analytics, artificial intelligence, machine learning, cloud computing - broadly referred as digital technologies.

[Read more in ET Tech]

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Call center solutions firm Alorica to hire 9,000 new employees across PHL

Call center outsourcing solutions provider Alorica Inc. on Monday said plans are afoot to fill over 9,000 positions across the Philippines.

The positions are available in all of its Philippines sites, including Makati City, Manila, Pasay, Quezon City, and in the provinces, the Irvine, California-based company said.

[Read more in GMA News Online]

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Cognizant Named a Digital Workplace Services Leader in New Industry Report

Cognizant has been named a Leader and Star Performer in the Everest Group report: Digital Workplace Services PEAK Matrix™ Assessment 2019: Enterprises, It is Time to Humanize the Workplace Experience. The firm assessed the capabilities of 21 service providers in the report.

[Read more in PR Newswire]

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Calabrio rolls out contact center self-scheduling technology

Calabrio recently introduced Self-Scheduling, a new workforce management technology, to Calabrio Workforce Management platform. The new technology offers planning optimization, intraday automation and self-scheduling for contact center agents.

[Read more in Tech Target]