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Teleperformance Named 2019 Asia-Pacific Contact Center Outsourcing Service Provider of the Year by Frost & Sullivan

Teleperformance (Paris:TEP), the global leader in outsourced omnichannel customer experience management, today announced that it received Frost & Sullivan’s Asia-Pacific Contact Center Outsourcing Service Provider of the Year Award for an unprecedented eighth consecutive year.

[Read more in Business Wire]

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ECCP forum tackles importance of innovation to digitalization of businesses

To accelerate innovation in the business sector and evolve with the country's digital transformation, the European Chamber of Commerce of the Philippines (ECCP) brought together key stakeholders and decision makers both from the private and public sector at the recent Digital Disruption 2.0 Forum at Hilton Manila. 

[Read more in Philstar]

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Filipino AI developer seeks end to frustration with the usual chatbot

In the Philippines, there are more than a million people employed in business process outsourcing (BPO), an industry that makes more than $20 billion a year. Many of these employees are call center agents answering queries and calming down exasperated customers.

[Read more in Business World]

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Converge to speed up, lower Internet cost with domestic fiber gateway

The cost of  Internet service will be considerably brought down with the opening of a new fiber-optic domestic gateway next year.

This was in effect the statement of Dennis Anthony H. Uy, president and chief executive officer of Converge ICT Solutions Inc. (Converge), at the media forum “Balitaan,” organized by the Capampangan in Media Inc. (Cami) in cooperation with the Clark Development Corp. (CDC) at the Bale Balita here last Friday.

[Read more in Business Mirror]

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IBPAP stages 11th Int’l Innovation Summit in November

The IT and Business Process Association of the Philippines (IBPAP) is staging in November at the Marriott Grand Ballroom in Pasay City the 11th International Innovation Summit (IIS) with the theme, “Next PHase: Leading the Charge, Withstanding Headwinds, and Driving the Future of IT-BPM Today.”

[Read more in the Philippine Business News]

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SAP and Infosys Collaborate to Accelerate Enterprise Digital Transformation for Clients

Infosys (NYSE: INFY), a global leader in next-generation digital services and consulting, announced a new strategic program, Innov8, to accelerate enterprise digital transformation journeys using SAP digital solutions. As part of the program, Infosys and SAP are in talks to createa joint go-to-market engagement model between project Embrace from SAP and Infosys' Innov8 program. The joint engagement model is intended to help companies accelerate their digital transformation based on SAP S/4HANA® to build intelligent enterprises.

[Read more in PR Newswire]