Who We Are

The IT and Business Process Association of the Philippines is the primary industry association and advocacy group of the country’s agile, dynamic, and resilient IT and Business Process Management (IT-BPM) sector.

With over 400 members and six partner associations—the Animation Council of the Philippines, Inc. (ACPI), Global In-House Center Council (GICC) Philippines, Contact Center Association of the Philippines (CCAP), Game Developers Association of the Philippines (GDAP), Healthcare Information Management Association of the Philippines (HIMAP), and the Philippine Software Industry Association (PSIA)—IBPAP plays a pivotal role in sustaining the growth of the IT-BPM industry by working with stakeholders in the government and academe to ensure an enduring supply of high-quality labor, support service innovation, and provide country visibility.

IBPAP also assists investors in setting up operations easily and quickly in the Philippines through relevant research, introductions to key officials, and a series of briefings at each step of the investment process. Initiatives for human resources, business development, knowledge sharing, and networking opportunities are also made available to members as a means of continued support.

Ongoing support is then provided through a wide variety of initiatives, including programs for HR development, business development, knowledge sharing, and networking opportunities. IBPAP works closely with the government, academe, and other key stakeholders to make this possible and to reinforce the Philippine IT-BPM industry’s global competitiveness and relevance.

Since 2004, IBPAP has led the Philippine IT-BPM Industry’s growth through multiple initiatives

2004 -2006

  • BPAP was founded
  • Four partner associations (ACPI, CCAP, HIMOAP and PSIA) became part of BPAP 
  • Co-developed IT-BPM courses with TESDA

2007 - 2009

  • GDAP became the fifth partner association to join BPAP

  • The 2010-2015 Philippine IT-BPM Roadmap was launched

  • Next Wave Cities Program was launched

  • The Philippines was recognized as the Offshoring Destination of the Year at the National Outsourcing Association (NOA) Awards 

  • First International Outsourcing Summit was held 
 

2010 - 2014

  • BPAP was renamed to IBPAP 

  • The Philippines overtook India as the world’s largest and preferred destination for customer relations management

  • GICC became the sixth partner association to join IBPAP

  • Service Management Program (SMP) was approved by the Commission on Higher Education (CHED) and was rolled-out in 17 state universities and colleges

  • Manila took over Mumbai’s spot as world’s 2nd outsourcing industry in the 2014 Tholons Top 100 Outsourcing Destinations 

 

2015 - 2019

  • The 2016-2022 Philippine IT-BPM Roadmap was launched 
  • SMP was recognized as 2017 People Program of the Year by the Philippine Management Association of the Philippines (PMAP) 
  • The Next Wave Cities program was re-branded digitalcitiesPH, coinciding with the launch of its portal and playbook were launched 
  • Career portal itstartshere.ph and the Industry-Academe playbook were launched 
  • The very first Industry Awareness Fair was held in Manila with over 3,000 participants 
  • Philippines was ranked 5th in the Top 50 Digital Nations; Manila, Cebu and Davao placed in the Top 100 Super Cities in the 2019 Tholons Services Globalization Index 
Partner Associations
Animation Council of the Philippines (ACPI)

Animation Council of the Philippines (ACPI)

The Animation Council of the Philippines, Inc. (ACPI) is a non-stock, non-profit trade organization that develops the animation industry and promotes the country as a world-class provider of animation content and services. Founded in 2000, ACPI is composed of animation studios, schools and learning institutions offering courses on animation, and animation industry vendors.

Contact Center Association of the Philippines (CCAP)

Contact Center Association of the Philippines (CCAP)

The Contact Center Association of the Philippines (CCAP) is the umbrella organization of the Philippine contact center industry. CCAP serves as the focal point of sectors that enable the Philippines to sustain its leadership in the global contact center industry. From having seven original founders in 2001, CCAP is now comprised of nearly a hundred member-companies operating in various strategic locations in the Philippines. These members account for more than 70% of the revenues and workforce in the industry. As a non-profit organization, CCAP promotes awareness of the contact center industry; active exchange of ideas, new technologies, best practices and innovations; and the sustained growth of the industry and the country.

Game Developers Association of the Philippines (GDAP)

Game Developers Association of the Philippines (GDAP)

The Game Developers Association of the Philippines' vision is to establish a sustainable and profitable Philippine game development industry by uplifting, fostering and promoting GDAP’s members’ businesses.

Global In-House Center Council Philippines (GICC)

Global In-House Center Council Philippines (GICC)

Global In-House Center Council Philippines (GICC) is the trade association of in-house centers operating within the Philippines. GICC represents more than 75 members, predominantly Fortune 500 companies. GICC helps set, develop and share best practices, serves as a forum for a maturing industry, and collaborates to maintain, grow and validate the Philippines' edge in high-value work in the global business services sector.

Healthcare Information Management Association of the Philippines (HIMAP)

Healthcare Information Management Association of the Philippines (HIMAP)

The Healthcare Information Management Association of the Philippines (HIMAP) is a league of companies in the healthcare information management services (HIMS) sector. Duly recognized by the country’s government and IT-BPM industry, HIMAP represents and promotes the Philippines’ HIMS sector to the global market, leading the development and implementation of various capability-building programs that translate to business growth. HIMAP upholds best practices in people, processes and technology-related HIM services. The organization is at the forefront of bringing together the leading and promising HIMS players under one dynamic collective in a concerted effort to grow, develop and sustain the Philippines’ HIM sector.

Philippine Software Industry Association (PSIA)

Philippine Software Industry Association (PSIA)

The Philippine Software Industry Association (PSIA) is the premiere non-stock, non-profit organization of around 160 software & IT service companies in the Philippines. Founded to be the bridge between the software industry and the government, PSIA partners with government institutions to provide capability development services and trainings to member and non-member entities in the industry. Established to be the representative body of the industry in the international arena, PSIA joins trade missions and conferences in the United States of America (USA), Japan, Australia, and the Asia Pacific annually to meet and bring clients to the Philippine shores.

What We Do

key strategic priorities

Policy Shaping
Policy Shaping

Build long-term partnerships with the government through shaping and influencing public policies that develop a healthy business ecosystem and, promote the country’s relevance and competitiveness.

Talent Development
Talent Development

Enable the industry to pivot to high-value services by attracting, engaging and retaining skilled and qualified workforce that advocate for lifelong learning.

Program

IBPAP Talent Hub

Country Branding
Country Branding

Position the Philippines as a premier and preferred destination for digitally-enabled services in the global IT and business process management industry.

Program

A comprehensive and definitive portal that assesses cities according to their viability as the next growth centers. The digitalcitiesPH portal features the profiles of cities and municipalities in the Philippines.

Innovation
Innovation

Be at the forefront of digital transformation leading the industry in adapting to emerging technologies and in developing cutting-edge innovations.

Board of Trustees
IBPAP Executive Team
Jack Madrid

President and CEO

Jack is at the helm of ensuring that the Philippines is able to reinforce its position as a prime investment destination for IT-BPM services. He oversees all industry-led programs while reinforcing partnerships with the government and academe, as well as the company leadership of other stakeholders.

Celeste Ilagan

Chief Operating Officer

Celeste has oversight of all government-related initiatives and is responsible for championing the Philippine IT-BPM sector during key discussions with policymakers and regulatory officers. She ensures that IBPAP consistently leads and stays ahead of legislative and regulatory changes that impact the industry, and proposes enabling policies that strengthen the country’s competitiveness.

Jeanette Carrillo

Executive Director for External Affairs and Investor Relations

Jeanette leads and directs IBPAP’s efforts in building and strengthening relations with industry and government stakeholders. She also be drives membership initiatives and works with investors in identifying growth opportunities for the IT-BPM industry.

Frankie Antolin

Executive Director for Talent Development

Frankie provides direction for IBPAP's talent attraction and upskilling and reskilling initiatives. She also leads the team in strengthening the industry-academe partnerships to support the requirements of the IT-BPM sector.

Jopat Lelay

Executive Director for Roadmap and Shared Services Delivery

Jopat leads the strategic development and implementation of various IBPAP initiatives. He also manages IBPAP’s Research, Marketing and Project Management teams.