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Executive Summary: Philippine IT-BPM Roadmap 2028

Executive Summary: Philippine IT-BPM Roadmap 2028

President's Report 2025

President's Report 2025

Frequently Asked Questions (FAQs)

  • Why invest in the Philippine IT-BPM industry?

    The Philippines is one of the world’s top outsourcing destinations, offering a highly skilled workforce, cost-efficient operations, and a strong regulatory environment supporting IT-BPM investments.

  • What are the key IT-BPM sectors in the Philippines?

    The industry covers various high-growth verticals, including contact centers, healthcare services management, global capability centers (GCCs)/shared services, IT & software development, animation, and game development.

  • What incentives are available for IT-BPM investors?

    The Philippine government provides tax incentives, special economic zones, and regulatory support under the CREATE MORE Act to facilitate business growth and expansion.

  • What foreign language capabilities exist in the Philippine IT-BPM sector?

    100% support for the English language.

    65% of companies provide Spanish language support.

    40% have Mandarin-speaking capabilities.

    25% support Japanese.

  • What is the hybrid work arrangement among IBPAP members?

    As of July 2023, most IBPAP member companies operate on a hybrid model, with 60-70% of employees working onsite and 30-40% working remotely. Some companies offer fully remote options for employees outside metro areas.