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President's Report 2025
Frequently Asked Questions (FAQs)
Why invest in the Philippine IT-BPM industry?
The Philippines is one of the world’s top outsourcing destinations, offering a highly skilled workforce, cost-efficient operations, and a strong regulatory environment supporting IT-BPM investments.
What are the key IT-BPM sectors in the Philippines?
The industry covers various high-growth verticals, including contact centers, healthcare services management, global capability centers (GCCs)/shared services, IT & software development, animation, and game development.
What incentives are available for IT-BPM investors?
The Philippine government provides tax incentives, special economic zones, and regulatory support under the CREATE MORE Act to facilitate business growth and expansion.
What foreign language capabilities exist in the Philippine IT-BPM sector?
100% support for the English language.
65% of companies provide Spanish language support.
40% have Mandarin-speaking capabilities.
25% support Japanese.
What is the hybrid work arrangement among IBPAP members?
As of July 2023, most IBPAP member companies operate on a hybrid model, with 60-70% of employees working onsite and 30-40% working remotely. Some companies offer fully remote options for employees outside metro areas.