Why the Philippines?
- #1 in Customer Experience Services – The Philippines leads in omnichannel customer support and digital service delivery.
- #2 in IT & Digital Services by Scale – A powerhouse in software development, cloud services, and AI-driven solutions.
- Top Global Hub for Healthcare Information Management Services – Offering high-value clinical research, analytics, and life sciences support.
- Fastest-Growing Creative Services Industry – Home to a thriving animation and game development sector.
- 18% Global IT-BPM Market Share – A major player in the global outsourcing ecosystem.
- Business-Friendly Policies – Government incentives, tax breaks, and investment support programs.
Investment Opportunities in the Philippine IT-BPM Sector
The Philippines offers investment-ready opportunities across multiple IT-BPM verticals:
- Contact Center & Business Process Services – The largest sector, providing high-value customer service, analytics, and digital support.
- Global Capability Centers (GCCs) and Shared Services – A growing hub for BFSI, tech, and manufacturing captives offering back-office, IT, and financial services.
- Healthcare IT & Information Management – Leading offshore healthcare solutions, from medical coding to telehealth and life sciences research.
- IT & Software Development – Strong capabilities in enterprise software, cloud computing, and cybersecurity services.
- Animation & Game Development – A growing creative industry catering to global media and entertainment companies.
With its highly skilled talent, robust infrastructure, cost-effectiveness, and business-friendly environment, the Philippines remain a top global destination for IT-BPM investments.
Where in the Philippines?
- Metro Manila: The country's capital region, home to many BPO companies and a large pool of skilled workers.
- Clark Freeport Zone: A special economic zone in Pampanga that offers tax incentives and a growing BPO industry.
- Subic Bay Freeport Zone: A special economic zone in Zambales that offers tax incentives and a growing BPO industry.
Government Incentives & Business-Friendly Policies
CREATE MORE Act
Enhanced fiscal incentives for high-value enterprises, including tax holidays, income tax reductions, VAT exemptions and import duty reductions.
Work-From-Home Provisions
Flexible hybrid work models allowed for IT-BPM firms operating in economic zones.
Fast-Track Business Registration
Streamlined regulatory processes to facilitate business setup and expansion.
Infographics
Will soon be available
Investor Deck
Get the latest data and insights on the Philippine IT-BPM industry.