The Philippine Advantage

Robust and Diverse Talent

Cost Competitive

Expanding Infrastructure

Strong linkages with government, academe and industry

Leading in voice capabilities & growing in IT & non-voice business processing

Why the Philippines?
The Philippines' Strength and Digital Capabilities

Since 2010, the Philippines has been the leading voice BPM services provider surpassing all other markets. Today, the industry has proven its ability to evolve by expanding to multi-tower and higher-value services that have attracted investors and locators globally. Offering more complex and digitally-enabled non-voice services, the Philippine IT-BPM industry has transformed to an omnichannel delivery model and continues to provide niche business process services to various industries.

Key Industry Milestones
IT-BPM Contribution to the PH Economy

The IT-BPM industry has delivered a multitude of direct and indirect benefits to the Philippines:

Job generator

Biggest generator of jobs with 1.44 million direct jobs and 3.61 million indirect jobs in 2021.

Revenues

Significant contributor to the local economy with US$ 29.5 billion in revenues representing 7.5% GDP contribution

Advocates

30% of total industry workforce are outside of Metro Manila

Support

Strengthened major industries like retail trade, real estate development, and telco

IT BPM
International Rankings
  • 2019 Tholons Services Globalization Index:
    • Philippines, 5th in Top 50 Digital Nations
    • Manila, 2nd in Top 100 Super Cities
    • Cebu, 12th in Top 100 Super Cities
    • Davao, 95th in Top 100 Super Cities
  • Philippines: 56th, 2018 Global Competitiveness Index by World Economic Forum
  • Philippines: 58th, 2019 Global Talent Competitiveness Index by INSEAD, ADECCO Group and Tata Communications
Investment Partners
Foreign Investment Laws & Policies
The Philippine government advocates for an investment-friendly business environment and implements laws, policies and regulations that attract direct foreign investment, support the growth of the IT-BPM industry, and promote job generation nationwide