news
Filipino AI developer seeks end to frustration with the usual chatbot

In the Philippines, there are more than a million people employed in business process outsourcing (BPO), an industry that makes more than $20 billion a year. Many of these employees are call center agents answering queries and calming down exasperated customers.

[Read more in Business World]

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Converge to speed up, lower Internet cost with domestic fiber gateway

The cost of  Internet service will be considerably brought down with the opening of a new fiber-optic domestic gateway next year.

This was in effect the statement of Dennis Anthony H. Uy, president and chief executive officer of Converge ICT Solutions Inc. (Converge), at the media forum “Balitaan,” organized by the Capampangan in Media Inc. (Cami) in cooperation with the Clark Development Corp. (CDC) at the Bale Balita here last Friday.

[Read more in Business Mirror]

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IBPAP stages 11th Int’l Innovation Summit in November

The IT and Business Process Association of the Philippines (IBPAP) is staging in November at the Marriott Grand Ballroom in Pasay City the 11th International Innovation Summit (IIS) with the theme, “Next PHase: Leading the Charge, Withstanding Headwinds, and Driving the Future of IT-BPM Today.”

[Read more in the Philippine Business News]

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SAP and Infosys Collaborate to Accelerate Enterprise Digital Transformation for Clients

Infosys (NYSE: INFY), a global leader in next-generation digital services and consulting, announced a new strategic program, Innov8, to accelerate enterprise digital transformation journeys using SAP digital solutions. As part of the program, Infosys and SAP are in talks to createa joint go-to-market engagement model between project Embrace from SAP and Infosys' Innov8 program. The joint engagement model is intended to help companies accelerate their digital transformation based on SAP S/4HANA® to build intelligent enterprises.

[Read more in PR Newswire]

events
HR BPO Privacy Best Practices: Insights from the Trenches

Date: September 30, 2019

Venue: Baker & McKenzie Global Services Manila, BGC Corporate Center, Taguig

To rsvp, email: leapriol@ibpap.org

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Accenture named Best Workplace and Industry Champion

Accenture — one of the country’s top BPO company — was named Best Workplace of the Year and Industry Champion at the Asia Corporate Excellence and Sustainability Awards (ACES) 2019 ceremonies recently held in Bangkok, Thailand.

[Read more in the Tribune]