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Call center solutions firm Alorica to hire 9,000 new employees across PHL

Call center outsourcing solutions provider Alorica Inc. on Monday said plans are afoot to fill over 9,000 positions across the Philippines.

The positions are available in all of its Philippines sites, including Makati City, Manila, Pasay, Quezon City, and in the provinces, the Irvine, California-based company said.

[Read more in GMA News Online]

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Cognizant Named a Digital Workplace Services Leader in New Industry Report

Cognizant has been named a Leader and Star Performer in the Everest Group report: Digital Workplace Services PEAK Matrix™ Assessment 2019: Enterprises, It is Time to Humanize the Workplace Experience. The firm assessed the capabilities of 21 service providers in the report.

[Read more in PR Newswire]

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Calabrio rolls out contact center self-scheduling technology

Calabrio recently introduced Self-Scheduling, a new workforce management technology, to Calabrio Workforce Management platform. The new technology offers planning optimization, intraday automation and self-scheduling for contact center agents.

[Read more in Tech Target]

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Artificial Intelligence Could Be a $14 Trillion Boon to the Global Economy—If It Can Overcome These Obstacles

Global growth is stalling. Trade wars are hammering manufacturers, from Shanghai to Stuttgart to Seattle. But, awful as today’s economic outlook appears, Industry 4.0 is alive and well, its most ardent backers say.

[Read more in Fortune.com]

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11th International Innovation Summit Emphasizes Strength Of Philippine IT-BPM Industry

The Information Technology and Business Process Association of the Philippines (IBPAP) launches the International Innovation Summit to be held on November 12, 2019 at the Marriott Grand Ballroom. As the IT and Business Process Management (IT-BPM) industry continues to experience various shifts in the marketplace, this year’s Summit is all about addressing headwinds and highlighting various opportunities that can be pursued to strengthen the Philippines’ position as one of the top investment destinations in the world for IT-BPM services.

[Read more in Page One]

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P50-B ‘mega city’ to rise in 3 Bulacan towns

A P50-billion “mega city” that will host an economic zone will be built in Bulacan province after local officials recently signed a contract with Chinese investors.

Gov. Daniel Fernando said the provincial government struck the business deal with Hunan Gov. Xu Dazhe in China’s Loudi City last month.


[Read more in Inquirer]